劉細鳳

安科瑞(rui)電(dian)氣股(gu)份有限公司 上海嘉定 201801

摘要：近年來(lai)，我(wo)國供(gong)電(dian)(dian)(dian)公(gong)司推(tui)(tui)行了(le)一種全(quan)新的(de)(de)(de)電(dian)(dian)(dian)費(fei)回(hui)收(shou)(shou)模式(shi)(shi)——遠程預(yu)(yu)付(fu)費(fei)控(kong)(kong)模式(shi)(shi)，該費(fei)控(kong)(kong)模式(shi)(shi)的(de)(de)(de)出現不(bu)僅簡化了(le)供(gong)電(dian)(dian)(dian)公(gong)司電(dian)(dian)(dian)費(fei)回(hui)收(shou)(shou)工(gong)作(zuo)，同(tong)時也提高了(le)電(dian)(dian)(dian)費(fei)回(hui)收(shou)(shou)質量和(he)效率。但是，從我(wo)國當(dang)前整體的(de)(de)(de)費(fei)控(kong)(kong)現狀(zhuang)來(lai)看，仍有不(bu)少用(yong)(yong)戶(hu)不(bu)了(le)解遠程預(yu)(yu)付(fu)模式(shi)(shi)，從而(er)導(dao)致該費(fei)控(kong)(kong)模式(shi)(shi)不(bu)能得(de)到廣泛的(de)(de)(de)開展和(he)應用(yong)(yong)，基(ji)于此，本文特簡述了(le)遠程預(yu)(yu)付(fu)費(fei)控(kong)(kong)的(de)(de)(de)定義及推(tui)(tui)廣與應用(yong)(yong)的(de)(de)(de)必要性，并總結了(le)幾(ji)點提升供(gong)電(dian)(dian)(dian)公(gong)司遠程預(yu)(yu)付(fu)費(fei)控(kong)(kong)推(tui)(tui)廣與應用(yong)(yong)效果的(de)(de)(de)策略，以期能為后(hou)續供(gong)電(dian)(dian)(dian)公(gong)司費(fei)控(kong)(kong)推(tui)(tui)廣工(gong)作(zuo)提供(gong)有效參考。

關鍵詞：供電公司；費控；推廣；應(ying)用(yong)

引言

2014年，我(wo)(wo)國全(quan)面深化和(he)(he)(he)推(tui)廣了“集抄集收"的(de)(de)管(guan)理模(mo)式(shi)(shi)，雖有效提(ti)高了我(wo)(wo)國供(gong)電(dian)公(gong)(gong)司(si)費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)質(zhi)量和(he)(he)(he)效率，但是，其并(bing)不(bu)能將供(gong)電(dian)公(gong)(gong)司(si)電(dian)費(fei)(fei)(fei)(fei)回收風險(xian)降低(di)，對(dui)此(ci)，供(gong)電(dian)公(gong)(gong)司(si)在此(ci)基礎(chu)，對(dui)費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)管(guan)理模(mo)式(shi)(shi)進一步(bu)更新，探究(jiu)出一種以(yi)(yi)智(zhi)能電(dian)表(biao)應用為起(qi)點和(he)(he)(he)以(yi)(yi)全(quan)采(cai)集、全(quan)覆(fu)蓋用電(dian)信息(xi)采(cai)集系統為基礎(chu)的(de)(de)新型電(dian)費(fei)(fei)(fei)(fei)預售模(mo)式(shi)(shi)——遠(yuan)程預付(fu)費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)(shi)。該(gai)費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)(shi)不(bu)僅能有效規(gui)避用戶(hu)欠(qian)費(fei)(fei)(fei)(fei)風險(xian)，從根源上(shang)杜絕客戶(hu)漏(lou)繳(jiao)(jiao)、遲(chi)繳(jiao)(jiao)和(he)(he)(he)欠(qian)費(fei)(fei)(fei)(fei)等現象，同時還能實(shi)現智(zhi)能電(dian)表(biao)遠(yuan)程欠(qian)費(fei)(fei)(fei)(fei)停復電(dian)，從而能提(ti)高費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)工作質(zhi)量和(he)(he)(he)效率，基于(yu)此(ci)，就(jiu)需要(yao)各供(gong)電(dian)公(gong)(gong)司(si)不(bu)斷(duan)加強遠(yuan)程預付(fu)費(fei)(fei)(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)(shi)的(de)(de)推(tui)廣，以(yi)(yi)促進更多客戶(hu)應用該(gai)模(mo)式(shi)(shi)。

一、遠程(cheng)預付費控(kong)的定義及推廣與(yu)應用的必(bi)要性

近年來，受國內外經(jing)濟市場(chang)環境及(ji)客(ke)戶群(qun)體(ti)多元性的(de)(de)影響，我(wo)國供電(dian)(dian)(dian)企(qi)(qi)業(ye)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)回(hui)(hui)收(shou)(shou)工(gong)(gong)作難度(du)日益(yi)增(zeng)大，若不(bu)能(neng)(neng)(neng)(neng)(neng)及(ji)時回(hui)(hui)收(shou)(shou)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)，將會對供電(dian)(dian)(dian)企(qi)(qi)業(ye)的(de)(de)經(jing)濟收(shou)(shou)益(yi)和經(jing)營發(fa)展造成(cheng)嚴重(zhong)不(bu)良影響，基于此，我(wo)國供電(dian)(dian)(dian)企(qi)(qi)業(ye)一(yi)直在(zai)(zai)積極探索(suo)新(xin)(xin)型(xing)費(fei)(fei)(fei)(fei)(fei)控模(mo)式，于2014年研究出一(yi)種(zhong)新(xin)(xin)型(xing)的(de)(de)費(fei)(fei)(fei)(fei)(fei)控模(mo)式——遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)(fei)控模(mo)式，這(zhe)是一(yi)種(zhong)以(yi)智(zhi)能(neng)(neng)(neng)(neng)(neng)電(dian)(dian)(dian)表(biao)應(ying)用(yong)為起點和以(yi)全采(cai)集、全覆蓋用(yong)電(dian)(dian)(dian)信息采(cai)集系統為基礎的(de)(de)新(xin)(xin)型(xing)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)預(yu)售模(mo)式，該模(mo)式改(gai)(gai)變(bian)(bian)了(le)傳統電(dian)(dian)(dian)網費(fei)(fei)(fei)(fei)(fei)控中(zhong)“先使用(yong)后付(fu)費(fei)(fei)(fei)(fei)(fei)"的(de)(de)收(shou)(shou)費(fei)(fei)(fei)(fei)(fei)模(mo)式，采(cai)用(yong)遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)采(cai)集系統結合智(zhi)能(neng)(neng)(neng)(neng)(neng)表(biao)的(de)(de)方式實(shi)現了(le)智(zhi)能(neng)(neng)(neng)(neng)(neng)電(dian)(dian)(dian)能(neng)(neng)(neng)(neng)(neng)表(biao)遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)控制，并拓寬了(le)智(zhi)能(neng)(neng)(neng)(neng)(neng)電(dian)(dian)(dian)能(neng)(neng)(neng)(neng)(neng)表(biao)的(de)(de)費(fei)(fei)(fei)(fei)(fei)控功能(neng)(neng)(neng)(neng)(neng)，在(zai)(zai)這(zhe)種(zhong)集抄(chao)集收(shou)(shou)的(de)(de)費(fei)(fei)(fei)(fei)(fei)控管理(li)模(mo)式中(zhong)，不(bu)再需要人(ren)工(gong)(gong)完成(cheng)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)催收(shou)(shou)、欠(qian)費(fei)(fei)(fei)(fei)(fei)停電(dian)(dian)(dian)、交費(fei)(fei)(fei)(fei)(fei)復(fu)(fu)電(dian)(dian)(dian)等(deng)工(gong)(gong)作，只需借助于智(zhi)能(neng)(neng)(neng)(neng)(neng)電(dian)(dian)(dian)表(biao)聯合遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)采(cai)集系統組成(cheng)的(de)(de)遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)智(zhi)能(neng)(neng)(neng)(neng)(neng)控制系統便能(neng)(neng)(neng)(neng)(neng)完成(cheng)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)催繳(jiao)，且該系統還能(neng)(neng)(neng)(neng)(neng)利用(yong)智(zhi)能(neng)(neng)(neng)(neng)(neng)電(dian)(dian)(dian)能(neng)(neng)(neng)(neng)(neng)表(biao)遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)完成(cheng)欠(qian)費(fei)(fei)(fei)(fei)(fei)停電(dian)(dian)(dian)、費(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電(dian)(dian)(dian)等(deng)操作，這(zhe)種(zhong)實(shi)時化的(de)(de)費(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電(dian)(dian)(dian)工(gong)(gong)作模(mo)式提(ti)高(gao)了(le)費(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電(dian)(dian)(dian)的(de)(de)時效性。從(cong)這(zhe)個定義可以(yi)看出，推廣和應(ying)用(yong)遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)(fei)控模(mo)式，能(neng)(neng)(neng)(neng)(neng)有效幫助供電(dian)(dian)(dian)公司規避用(yong)戶欠(qian)費(fei)(fei)(fei)(fei)(fei)風險和減少企(qi)(qi)業(ye)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)回(hui)(hui)收(shou)(shou)成(cheng)本，同時還能(neng)(neng)(neng)(neng)(neng)提(ti)高(gao)其電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)回(hui)(hui)收(shou)(shou)質量和效率，但是，遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)(fei)控模(mo)式本身是一(yi)種(zhong)建立在(zai)(zai)“集抄(chao)集收(shou)(shou)"管理(li)模(mo)式之上的(de)(de)新(xin)(xin)型(xing)費(fei)(fei)(fei)(fei)(fei)控業(ye)務，改(gai)(gai)變(bian)(bian)了(le)大多數人(ren)們常規的(de)(de)繳(jiao)費(fei)(fei)(fei)(fei)(fei)觀，因(yin)此，在(zai)(zai)實(shi)際推廣和應(ying)用(yong)過程(cheng)(cheng)(cheng)(cheng)中(zhong)也遇到了(le)一(yi)定的(de)(de)問題，這(zhe)就需要各供電(dian)(dian)(dian)公司積極探索(suo)提(ti)升遠(yuan)(yuan)程(cheng)(cheng)(cheng)(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)(fei)控推廣與應(ying)用(yong)效果的(de)(de)策略。

二、提(ti)升供(gong)電公司遠程預(yu)付(fu)費(fei)控推廣與應用效(xiao)果的(de)策略

1.提(ti)升供電公司(si)遠程預付費控推廣效果的(de)策略

1.1全(quan)面做好遠(yuan)程預付費控推廣業務(wu)培(pei)訓(xun)工作

遠(yuan)程(cheng)(cheng)(cheng)預(yu)付費(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)廣業(ye)(ye)(ye)務(wu)(wu)能(neng)(neng)(neng)(neng)否順利開(kai)展與推(tui)(tui)(tui)廣業(ye)(ye)(ye)務(wu)(wu)人(ren)(ren)員的(de)專業(ye)(ye)(ye)知識、業(ye)(ye)(ye)務(wu)(wu)水平、溝通(tong)能(neng)(neng)(neng)(neng)力及綜合素質均有密(mi)切(qie)的(de)關聯，因(yin)此，就需要各供電公(gong)司(si)建立完善的(de)遠(yuan)程(cheng)(cheng)(cheng)預(yu)付費(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)廣組織(zhi)架(jia)構，在(zai)費(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)廣組織(zhi)架(jia)構，應由營銷(xiao)部管(guan)理人(ren)(ren)員統(tong)籌協(xie)調，對該部門銷(xiao)售推(tui)(tui)(tui)廣人(ren)(ren)員及客服中(zhong)心、客服分中(zhong)心工作人(ren)(ren)員進(jin)(jin)行遠(yuan)程(cheng)(cheng)(cheng)預(yu)付費(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)廣相關知識和(he)技能(neng)(neng)(neng)(neng)培訓，以促(cu)進(jin)(jin)這(zhe)些業(ye)(ye)(ye)務(wu)(wu)人(ren)(ren)員均能(neng)(neng)(neng)(neng)了解(jie)和(he)掌握遠(yuan)程(cheng)(cheng)(cheng)預(yu)付費(fei)(fei)控(kong)(kong)相關知識、技術和(he)費(fei)(fei)控(kong)(kong)過程(cheng)(cheng)(cheng)中(zhong)的(de)相關注意事項(xiang)等，這(zhe)樣不僅能(neng)(neng)(neng)(neng)促(cu)進(jin)(jin)其(qi)順利的(de)開(kai)展遠(yuan)程(cheng)(cheng)(cheng)預(yu)付費(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)廣業(ye)(ye)(ye)務(wu)(wu)，同時還能(neng)(neng)(neng)(neng)促(cu)進(jin)(jin)其(qi)對業(ye)(ye)(ye)務(wu)(wu)推(tui)(tui)(tui)廣中(zhong)出(chu)現的(de)相關應急(ji)問(wen)題進(jin)(jin)行妥善地處理。

1.2合理選擇(ze)推廣(guang)對象(xiang)和(he)把握可控客戶(hu)

在(zai)遠(yuan)(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)(guang)(guang)初(chu)期，合(he)理(li)選擇推(tui)廣(guang)(guang)(guang)對(dui)(dui)(dui)(dui)象(xiang)是促(cu)進遠(yuan)(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)(guang)(guang)業(ye)務(wu)(wu)順利開展的(de)基礎條件，因此，營銷部管理(li)人員(yuan)還需(xu)(xu)要引導業(ye)務(wu)(wu)人員(yuan)合(he)理(li)選擇推(tui)廣(guang)(guang)(guang)對(dui)(dui)(dui)(dui)象(xiang)，綜合(he)考慮，筆者認為遠(yuan)(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)(guang)(guang)對(dui)(dui)(dui)(dui)象(xiang)應(ying)在(zai)以下6類(lei)用(yong)(yong)戶(hu)(hu)(hu)(hu)中選擇：（1）新裝(zhuang)(zhuang)低壓用(yong)(yong)戶(hu)(hu)(hu)(hu)；（2）實(shi)際用(yong)(yong)電(dian)(dian)(dian)(dian)主體(ti)(ti)和申(shen)請用(yong)(yong)電(dian)(dian)(dian)(dian)主體(ti)(ti)不一致用(yong)(yong)戶(hu)(hu)(hu)(hu)，如(ru)臨(lin)時用(yong)(yong)電(dian)(dian)(dian)(dian)或租賃用(yong)(yong)電(dian)(dian)(dian)(dian)用(yong)(yong)戶(hu)(hu)(hu)(hu)；（3）政(zheng)府關停(ting)整治等企(qi)業(ye)用(yong)(yong)戶(hu)(hu)(hu)(hu)及高耗能(neng)等電(dian)(dian)(dian)(dian)費(fei)(fei)(fei)回(hui)(hui)(hui)收(shou)高風險的(de)用(yong)(yong)戶(hu)(hu)(hu)(hu)；（4）欠費(fei)(fei)(fei)后(hou)采(cai)取(qu)停(ting)電(dian)(dian)(dian)(dian)措施(shi)的(de)低壓非(fei)居用(yong)(yong)戶(hu)(hu)(hu)(hu)；（5）當年出(chu)現兩(liang)次及以上(shang)無正當理(li)由拖欠電(dian)(dian)(dian)(dian)費(fei)(fei)(fei)的(de)用(yong)(yong)戶(hu)(hu)(hu)(hu)；（6）存在(zai)嚴重違約用(yong)(yong)電(dian)(dian)(dian)(dian)行為或被查實(shi)有竊電(dian)(dian)(dian)(dian)行為的(de)用(yong)(yong)戶(hu)(hu)(hu)(hu)。這些(xie)(xie)用(yong)(yong)戶(hu)(hu)(hu)(hu)都是電(dian)(dian)(dian)(dian)費(fei)(fei)(fei)回(hui)(hui)(hui)收(shou)高風險客戶(hu)(hu)(hu)(hu)群體(ti)(ti)，采(cai)用(yong)(yong)傳統(tong)費(fei)(fei)(fei)控(kong)(kong)模式(shi)將會增加供電(dian)(dian)(dian)(dian)公(gong)司的(de)電(dian)(dian)(dian)(dian)費(fei)(fei)(fei)回(hui)(hui)(hui)收(shou)風險，因此，就需(xu)(xu)要供電(dian)(dian)(dian)(dian)公(gong)司轉變業(ye)務(wu)(wu)思(si)路(lu)，將這些(xie)(xie)風險用(yong)(yong)戶(hu)(hu)(hu)(hu)轉變為遠(yuan)(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)(guang)(guang)業(ye)務(wu)(wu)的(de)潛在(zai)客戶(hu)(hu)(hu)(hu)對(dui)(dui)(dui)(dui)象(xiang)。明確推(tui)廣(guang)(guang)(guang)用(yong)(yong)戶(hu)(hu)(hu)(hu)范圍后(hou)，業(ye)務(wu)(wu)人員(yuan)還需(xu)(xu)對(dui)(dui)(dui)(dui)其中一些(xie)(xie)重點的(de)可控(kong)(kong)客戶(hu)(hu)(hu)(hu)進行把握(wo)，如(ru)對(dui)(dui)(dui)(dui)新裝(zhuang)(zhuang)低壓用(yong)(yong)戶(hu)(hu)(hu)(hu)，可設計一些(xie)(xie)操作簡(jian)單、易于理(li)解的(de)宣傳手冊向其宣傳遠(yuan)(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)(fei)控(kong)(kong)模式(shi)的(de)概念、優勢等，以促(cu)進其輕松理(li)解并接受該種費(fei)(fei)(fei)控(kong)(kong)模式(shi)。

1.3積極拓寬遠(yuan)程預付費(fei)控宣(xuan)傳渠道

為全面(mian)推(tui)廣(guang)(guang)(guang)(guang)遠程(cheng)預(yu)(yu)付(fu)費(fei)控(kong)模式(shi)，業務人員除了(le)要加大(da)該種費(fei)控(kong)模式(shi)的(de)宣(xuan)傳(chuan)力(li)度(du)，同(tong)時還(huan)需積(ji)極(ji)(ji)拓寬(kuan)宣(xuan)傳(chuan)渠(qu)道，如在(zai)傳(chuan)統費(fei)控(kong)模式(shi)推(tui)廣(guang)(guang)(guang)(guang)過程(cheng)中(zhong)，多是(shi)客(ke)(ke)戶辦理(li)業務時進(jin)(jin)行宣(xuan)傳(chuan)推(tui)廣(guang)(guang)(guang)(guang)或(huo)是(shi)客(ke)(ke)戶經理(li)上(shang)門走(zou)訪進(jin)(jin)行宣(xuan)傳(chuan)推(tui)廣(guang)(guang)(guang)(guang)，這(zhe)種宣(xuan)傳(chuan)渠(qu)道均(jun)較(jiao)為局(ju)限，因此，需要客(ke)(ke)戶經理(li)積(ji)極(ji)(ji)利(li)用現(xian)代化(hua)信息技術拓寬(kuan)拓寬(kuan)遠程(cheng)預(yu)(yu)付(fu)費(fei)控(kong)宣(xuan)傳(chuan)渠(qu)道，如借助于電視、廣(guang)(guang)(guang)(guang)播(bo)和網絡等向社會大(da)眾(zhong)宣(xuan)傳(chuan)預(yu)(yu)付(fu)費(fei)控(kong)業務的(de)優勢，這(zhe)樣可促進(jin)(jin)更多用戶認識到(dao)預(yu)(yu)付(fu)費(fei)控(kong)業務的(de)優勢和便(bian)利(li)性，從而能積(ji)極(ji)(ji)參與(yu)到(dao)預(yu)(yu)付(fu)費(fei)控(kong)業務中(zhong)。

1.4控制遠程預付費控業擴源頭

為促進遠程(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)(kong)業(ye)務(wu)(wu)(wu)得到(dao)推廣，業(ye)務(wu)(wu)(wu)人(ren)員(yuan)還(huan)需從業(ye)擴報(bao)裝(zhuang)開始控(kong)(kong)(kong)制費(fei)(fei)(fei)控(kong)(kong)(kong)推廣工作，如耐心指導新(xin)裝(zhuang)、更名、過戶、增容(rong)(rong)、減容(rong)(rong)、減容(rong)(rong)恢復、更改發(fa)票(piao)名稱等客戶簽訂(ding)《遠程(cheng)預付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)(kong)電(dian)費(fei)(fei)(fei)結算(suan)協議(yi)》及《供(gong)電(dian)用(yong)電(dian)合同(tong)》。在辦理(li)這些業(ye)務(wu)(wu)(wu)的(de)過程(cheng)中，不(bu)少新(xin)裝(zhuang)客戶對遠程(cheng)預付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)(kong)業(ye)務(wu)(wu)(wu)特點了(le)解并不(bu)充足，因此，就需要業(ye)務(wu)(wu)(wu)人(ren)員(yuan)在現場給其(qi)宣傳或演示(shi)遠程(cheng)預付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)(kong)模式(shi)(shi)的(de)優(you)勢，以(yi)促進客戶能了(le)解遠程(cheng)預付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)(kong)模式(shi)(shi)是一種(zhong)智(zhi)能用(yong)電(dian)新(xin)業(ye)務(wu)(wu)(wu)，并感(gan)知該種(zhong)新(xin)用(yong)電(dian)業(ye)務(wu)(wu)(wu)的(de)方便性和快捷(jie)性，從而能逐步接受這種(zhong)用(yong)電(dian)模式(shi)(shi)。

2提(ti)升供電公(gong)司遠程預付費控應用(yong)效果(guo)的策(ce)略

2.1全(quan)面優(you)化(hua)遠程預付(fu)費控系統控制(zhi)

為促進(jin)(jin)人(ren)們更好的(de)(de)接(jie)受和(he)應用供電(dian)(dian)(dian)公司(si)遠(yuan)(yuan)程(cheng)(cheng)(cheng)預付(fu)業務(wu)，就需要供電(dian)(dian)(dian)公司(si)優(you)化(hua)(hua)遠(yuan)(yuan)程(cheng)(cheng)(cheng)預付(fu)費控(kong)系(xi)統控(kong)制(zhi)(zhi)，首先，要對遠(yuan)(yuan)程(cheng)(cheng)(cheng)采集系(xi)統的(de)(de)遠(yuan)(yuan)程(cheng)(cheng)(cheng)控(kong)制(zhi)(zhi)命令進(jin)(jin)行優(you)化(hua)(hua)，如在遠(yuan)(yuan)程(cheng)(cheng)(cheng)費控(kong)中增設狀態字，這樣(yang)不僅能(neng)(neng)促進(jin)(jin)智能(neng)(neng)電(dian)(dian)(dian)表(biao)遠(yuan)(yuan)程(cheng)(cheng)(cheng)費控(kong)自(zi)動(dong)化(hua)(hua)抄(chao)表(biao)、核收電(dian)(dian)(dian)費等功(gong)(gong)能(neng)(neng)得到(dao)(dao)充分的(de)(de)發揮，同時(shi)還能(neng)(neng)促進(jin)(jin)遠(yuan)(yuan)程(cheng)(cheng)(cheng)費控(kong)的(de)(de)智能(neng)(neng)化(hua)(hua)控(kong)制(zhi)(zhi)水(shui)平進(jin)(jin)一(yi)(yi)步提高，其(qi)次(ci)，還需合理優(you)化(hua)(hua)合閘(zha)命令，通(tong)過優(you)化(hua)(hua)這一(yi)(yi)命令，不僅能(neng)(neng)充分發揮智能(neng)(neng)電(dian)(dian)(dian)表(biao)遠(yuan)(yuan)程(cheng)(cheng)(cheng)費控(kong)功(gong)(gong)能(neng)(neng)，還能(neng)(neng)促進(jin)(jin)合閘(zha)時(shi)間縮短，若客戶(hu)在電(dian)(dian)(dian)費不足時(shi)及時(shi)繳納電(dian)(dian)(dian)費，便能(neng)(neng)實現瞬間合閘(zha)，從(cong)而能(neng)(neng)實現快速復電(dian)(dian)(dian)，這是(shi)其(qi)他費控(kong)系(xi)統均無法達到(dao)(dao)的(de)(de)優(you)勢。

2.2加強(qiang)對遠程預付(fu)費控系(xi)統的監督和控制

為確保遠程預付(fu)費控(kong)系統安(an)全(quan)穩定(ding)的運(yun)(yun)行，供(gong)電(dian)(dian)公司還需建立完善的管(guan)理(li)體(ti)系，并設置專(zhuan)門的管(guan)理(li)人員對(dui)預付(fu)費控(kong)業(ye)務運(yun)(yun)行中的各(ge)個(ge)環(huan)節進行監督(du)、管(guan)理(li)和控(kong)制，尤(you)其(qi)要(yao)做好客戶預付(fu)費變化及(ji)計量(liang)設備運(yun)(yun)行狀態(tai)等的監督(du)與控(kong)制，確保電(dian)(dian)費計量(liang)設備平穩、安(an)全(quan)的運(yun)(yun)行，若計量(liang)設備顯示客戶電(dian)(dian)費余額不足，遠程預付(fu)費控(kong)系統能(neng)主動向(xiang)其(qi)發送(song)繳(jiao)費通知，促進能(neng)及(ji)時繳(jiao)納電(dian)(dian)費。

2.3合理協調遠(yuan)程預付費控與優質服務(wu)的關系

合理協調遠(yuan)(yuan)程(cheng)預付費(fei)(fei)控(kong)(kong)(kong)與優質服務(wu)的(de)關系才能促進(jin)更多用(yong)戶接受(shou)這一(yi)新型用(yong)電(dian)模式，并(bing)產生良好的(de)用(yong)電(dian)體驗，從而(er)(er)更好地(di)幫助供電(dian)公司(si)(si)回收(shou)電(dian)費(fei)(fei)，因此，在推廣遠(yuan)(yuan)程(cheng)預付費(fei)(fei)控(kong)(kong)(kong)和引(yin)導客(ke)戶應用(yong)遠(yuan)(yuan)程(cheng)預付業務(wu)的(de)過程(cheng)中，供電(dian)公司(si)(si)還(huan)需不斷優化和改進(jin)費(fei)(fei)控(kong)(kong)(kong)服務(wu)方式、流程(cheng)，不斷提高客(ke)戶對遠(yuan)(yuan)程(cheng)預付費(fei)(fei)控(kong)(kong)(kong)服務(wu)的(de)滿意度，才能促進(jin)更多客(ke)戶接受(shou)和應用(yong)遠(yuan)(yuan)程(cheng)預付繳費(fei)(fei)，從而(er)(er)提高供電(dian)公司(si)(si)的(de)費(fei)(fei)控(kong)(kong)(kong)質量。

三(san)、安科瑞(rui)Acrelcloud-3200預付費水電云平臺

1.概述

AcrelCloud-3200預付(fu)費(fei)水(shui)(shui)(shui)電云平(ping)臺是安(an)科瑞(rui)公司研制的與(yu)DDSY-1352單相電子式預付(fu)費(fei)電能表及DTSY-1352三相電子式預付(fu)費(fei)電能表配套(tao)的售電管(guan)理(li)(li)系統(tong)。另外可以(yi)選配遠傳閥(fa)控(kong)水(shui)(shui)(shui)表組成水(shui)(shui)(shui)電一(yi)體(ti)預付(fu)費(fei)系統(tong)，達到先(xian)交費(fei)后用(yong)水(shui)(shui)(shui)的目的，剩余水(shui)(shui)(shui)量用(yong)完(wan)(wan)自動關(guan)閥(fa)。主(zhu)要完(wan)(wan)成電能表/水(shui)(shui)(shui)表參數設置，商戶售電/售水(shui)(shui)(shui)管(guan)理(li)(li)及能耗管(guan)理(li)(li)工作，操(cao)作簡便，實現物(wu)業(ye)公司遠程實時(shi)(shi)操(cao)作實時(shi)(shi)監控(kong)，具(ju)有(you)良好的人機界面，能夠有(you)效的統(tong)計和(he)管(guan)理(li)(li)數據。安(an)裝方(fang)便，是用(yong)電管(guan)理(li)(li)部(bu)門(men)、商業(ye)廣場(chang)和(he)物(wu)業(ye)小區，提高(gao)用(yong)電用(yong)水(shui)(shui)(shui)管(guan)理(li)(li)水(shui)(shui)(shui)平(ping)，解決收費(fei)難(nan)問題的理(li)(li)想產品(pin)。

2.應用場所

本(ben)平(ping)臺適用于公寓出租戶(hu)、商業廣(guang)場、公寓酒店、物(wu)業小(xiao)區、寫(xie)字樓、物(wu)流倉儲、高校、連鎖超市、智慧園區、農(nong)貿市場等場所。

3.系統結構

4.系統功能

4.1房間監控

清(qing)晰(xi)簡潔的展示所有房(fang)間(jian)狀態(tai)信息，所屬樓棟樓層，在線失連(lian)情(qing)況，費用狀態(tai)等，進(jin)(jin)入房(fang)間(jian)詳情(qing)可(ke)(ke)對(dui)房(fang)間(jian)當前實時信息進(jin)(jin)行查看，并(bing)可(ke)(ke)了解當天用電(dian)量和使用金(jin)額(e)情(qing)況，可(ke)(ke)對(dui)房(fang)間(jian)內的電(dian)表進(jin)(jin)行各種(zhong)遠程控制操(cao)作(zuo)，比如開戶、電(dian)價設置，售(shou)電(dian)、退電(dian)、報(bao)警(jing)金(jin)額(e)設置、分合閘操(cao)作(zuo)等等。

4.2電戶開表

系統針對商鋪開(kai)(kai)戶不僅支持(chi)一(yi)(yi)戶一(yi)(yi)表(biao)(biao)，也支持(chi)一(yi)(yi)戶掛多表(biao)(biao)的需要;支持(chi)自(zi)定(ding)義電(dian)價(jia)方案，單(dan)一(yi)(yi)電(dian)價(jia)、尖峰平谷電(dian)價(jia)、階梯電(dian)價(jia)等:支持(chi)預(yu)先設置開(kai)(kai)戶信息后期一(yi)(yi)鍵開(kai)(kai)戶;支持(chi)設置電(dian)表(biao)(biao)合(he)額告(gao)(gao)警默認三級告(gao)(gao)警，告(gao)(gao)警金額和次也可以自(zi)定(ding)義，推送方式支持(chi)手(shou)機短(duan)信，APP推送，郵件、語音(yin)外呼、公眾號推送等。

4.3充電繳費

可以對已開戶的電表進行遠程充值，電費實時下發到電表。電表會根據電度走字實時扣除電費同時系統也支持早臺計費，金額下發到系統賬戶，到賬快速穩定。

4.4財務管理

訂單總覽，包含系統里(li)所(suo)有水(shui)(shui)電充值退費(fei)記錄，以(yi)及(ji)物業費(fei)扣費(fei)流水(shui)(shui)記錄。收入(ru)概況，可(ke)以(yi)從日，月，年(nian)，時間跨度等不同維(wei)度統計水(shui)(shui)電費(fei)收入(ru)情況，收入(ru)組成。

4.5報表

系統還(huan)提供了多個(ge)報表以(yi)供查(cha)詢。用電(dian)(dian)綜合(he)報表，幫助財務統計每(mei)個(ge)月(yue)商鋪總用電(dian)(dian)量(liang)，尖峰(feng)平谷用電(dian)(dian)量(liang)以(yi)及(ji)電(dian)(dian)費，能耗同比分(fen)析，可以(yi)比較每(mei)個(ge)月(yue)份(fen)與去年同期(qi)相比的用能差距。能耗日月(yue)年報表，按(an)日，月(yue)，年三個(ge)不同維度查(cha)詢電(dian)(dian)表每(mei)個(ge)階段(duan)的用能情(qing)

4.6批量操作

為了方(fang)便(bian)用戶對大量儀表進行管理和設(she)(she)置，可(ke)以(yi)在系統中新建批量操作任務(wu)，比(bi)如設(she)(she)置電價、電表控制、儀表設(she)(she)置、充(chong)值等，批量任務(wu)可(ke)以(yi)立即(ji)執(zhi)行，也可(ke)以(yi)定時執(zhi)行。

4.7自定義收費方案

為(wei)了靈活應對用(yong)戶多種多樣(yang)的收(shou)費(fei)(fei)方案，比如物(wu)業費(fei)(fei)，房租(zu)，服務(wu)費(fei)(fei)等(deng)，系統支持(chi)用(yong)戶自定義(yi)收(shou)費(fei)(fei)項目。收(shou)費(fei)(fei)方式可(ke)設置(zhi)直接(jie)從賬(zhang)(zhang)戶扣除或(huo)者(zhe)生成(cheng)催繳(jiao)賬(zhang)(zhang)單，可(ke)設置(zhi)周期性收(shou)費(fei)(fei)或(huo)者(zhe)一次性收(shou)費(fei)(fei)，可(ke)以(yi)按固定金額收(shou)費(fei)(fei)或(huo)者(zhe)按房間(jian)面積換算等(deng)等(deng)。

4.8公共區(qu)域用電(dian)分攤

某塊表(biao)(biao)為主(zhu)(zhu)表(biao)(biao)，然后分配關(guan)聯子表(biao)(biao)，系統每(mei)個月自(zi)動將主(zhu)(zhu)表(biao)(biao)的(de)用(yong)電按比(bi)例換(huan)算成(cheng)電費從子表(biao)(biao)中扣除，這(zhe)樣(yang)可(ke)(ke)以剩余人(ren)工統計的(de)麻煩。公攤方式(shi)多樣(yang)，可(ke)(ke)以根(gen)據比(bi)例公攤，按房間面(mian)積公攤，按用(yong)量公排，收費方式(shi)有直接(jie)扣費或(huo)者生成(cheng)維費賬單。

4.9后付費模式

按日期生成后(hou)(hou)付費(fei)用戶周期用電費(fei)用，對數據(ju)進(jin)行(xing)確(que)認后(hou)(hou)生成繳費(fei)賬(zhang)單方便追(zhui)蹤客戶繳費(fei)情況(kuang)可導出繳費(fei)賬(zhang)單以及欠費(fei)賬(zhang)單通知客戶。

4.10公(gong)眾號在線支付(fu)

 用戶可以在微信(xin)(xin)小程序或者(zhe)微信(xin)(xin)公(gong)眾(zhong)號自(zi)助查詢電表使用情況以及繳費(fei)。

5.系統硬件配置

四、結語

大力(li)推廣(guang)遠(yuan)程預付費(fei)控(kong)(kong)模式(shi)(shi)，促進(jin)更(geng)多用客戶應(ying)用該種模式(shi)(shi)，不僅能有(you)效提高供(gong)(gong)電公司費(fei)控(kong)(kong)工作質量和效率(lv)，同(tong)時還能大限度地規避(bi)用戶欠費(fei)風險(xian)，從而促進(jin)供(gong)(gong)電公司獲得穩定、安全的發展(zhan)，因此，各供(gong)(gong)電公司均需積極應(ying)用遠(yuan)程預付費(fei)控(kong)(kong)模式(shi)(shi)，更(geng)好(hao)地促進(jin)自(zi)身獲得良好(hao)的發展(zhan)。

參考文獻

[1]徐霞.供(gong)電公司用電檢查管理系統的設計與(yu)實現[D].成都：電子科技大(da)學，2019.

[2]吳(wu)蓉，陸欣雨，經秋清.基于供電公司費控推廣與(yu)應(ying)用分析.

[3]安科瑞企業微(wei)電網設計與(yu)應用手(shou)冊2019.11版