劉細鳳

安科瑞電氣股(gu)份有限公司(si) 上(shang)海嘉定(ding) 201801

摘要：近(jin)年來，我國供電(dian)公司(si)推行了(le)(le)(le)一種全新的(de)(de)電(dian)費(fei)(fei)回收(shou)模式(shi)——遠程預(yu)(yu)付費(fei)(fei)控(kong)(kong)模式(shi)，該費(fei)(fei)控(kong)(kong)模式(shi)的(de)(de)出現不僅簡(jian)(jian)化了(le)(le)(le)供電(dian)公司(si)電(dian)費(fei)(fei)回收(shou)工作(zuo)，同時也提(ti)高了(le)(le)(le)電(dian)費(fei)(fei)回收(shou)質量和(he)(he)效(xiao)率。但是，從我國當前整體的(de)(de)費(fei)(fei)控(kong)(kong)現狀來看，仍有不少(shao)用戶(hu)不了(le)(le)(le)解(jie)遠程預(yu)(yu)付模式(shi)，從而導致該費(fei)(fei)控(kong)(kong)模式(shi)不能(neng)得到廣泛的(de)(de)開(kai)展和(he)(he)應用，基于此(ci)，本文特(te)簡(jian)(jian)述了(le)(le)(le)遠程預(yu)(yu)付費(fei)(fei)控(kong)(kong)的(de)(de)定(ding)義及(ji)推廣與應用的(de)(de)必要性(xing)，并總結了(le)(le)(le)幾點提(ti)升供電(dian)公司(si)遠程預(yu)(yu)付費(fei)(fei)控(kong)(kong)推廣與應用效(xiao)果的(de)(de)策(ce)略，以期(qi)能(neng)為后續供電(dian)公司(si)費(fei)(fei)控(kong)(kong)推廣工作(zuo)提(ti)供有效(xiao)參考(kao)。

關鍵詞：供電(dian)公司；費控；推廣；應用

引言

2014年，我國(guo)全(quan)面深化和(he)(he)推廣(guang)了(le)“集(ji)抄(chao)集(ji)收(shou)"的管(guan)理模(mo)(mo)(mo)式，雖有(you)效提高了(le)我國(guo)供(gong)(gong)電(dian)公(gong)(gong)司(si)(si)費(fei)(fei)(fei)(fei)控質量和(he)(he)效率(lv)，但是，其并不能將供(gong)(gong)電(dian)公(gong)(gong)司(si)(si)電(dian)費(fei)(fei)(fei)(fei)回收(shou)風(feng)險降低(di)，對此，供(gong)(gong)電(dian)公(gong)(gong)司(si)(si)在此基(ji)(ji)礎(chu)，對費(fei)(fei)(fei)(fei)控管(guan)理模(mo)(mo)(mo)式進一步更新，探究出一種以(yi)智能電(dian)表應用(yong)為(wei)起(qi)點和(he)(he)以(yi)全(quan)采集(ji)、全(quan)覆蓋用(yong)電(dian)信息采集(ji)系統為(wei)基(ji)(ji)礎(chu)的新型電(dian)費(fei)(fei)(fei)(fei)預(yu)售模(mo)(mo)(mo)式——遠程(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)控模(mo)(mo)(mo)式。該(gai)費(fei)(fei)(fei)(fei)控模(mo)(mo)(mo)式不僅能有(you)效規避用(yong)戶(hu)欠(qian)費(fei)(fei)(fei)(fei)風(feng)險，從(cong)根(gen)源上杜絕客戶(hu)漏繳(jiao)、遲(chi)繳(jiao)和(he)(he)欠(qian)費(fei)(fei)(fei)(fei)等現(xian)象，同(tong)時還能實現(xian)智能電(dian)表遠程(cheng)欠(qian)費(fei)(fei)(fei)(fei)停復電(dian)，從(cong)而能提高費(fei)(fei)(fei)(fei)控工作(zuo)質量和(he)(he)效率(lv)，基(ji)(ji)于(yu)此，就需要各供(gong)(gong)電(dian)公(gong)(gong)司(si)(si)不斷加強(qiang)遠程(cheng)預(yu)付(fu)費(fei)(fei)(fei)(fei)控模(mo)(mo)(mo)式的推廣(guang)，以(yi)促進更多客戶(hu)應用(yong)該(gai)模(mo)(mo)(mo)式。

一、遠程預付(fu)費控的(de)定義及推(tui)廣(guang)與應用(yong)的(de)必(bi)要性

近年來，受國(guo)內(nei)外經濟市場環境及(ji)(ji)客戶(hu)(hu)群(qun)體(ti)多(duo)元性的影(ying)響，我(wo)(wo)國(guo)供(gong)(gong)電(dian)(dian)(dian)(dian)(dian)(dian)企(qi)(qi)業(ye)(ye)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)(shou)工作(zuo)難度日(ri)益增大，若(ruo)不能(neng)(neng)(neng)及(ji)(ji)時(shi)回(hui)收(shou)(shou)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)，將(jiang)會對供(gong)(gong)電(dian)(dian)(dian)(dian)(dian)(dian)企(qi)(qi)業(ye)(ye)的經濟收(shou)(shou)益和(he)(he)經營發展造成(cheng)嚴(yan)重不良(liang)影(ying)響，基于(yu)此(ci)，我(wo)(wo)國(guo)供(gong)(gong)電(dian)(dian)(dian)(dian)(dian)(dian)企(qi)(qi)業(ye)(ye)一直在(zai)積極探(tan)索新型費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)，于(yu)2014年研究出一種(zhong)新型的費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)——遠(yuan)(yuan)(yuan)程(cheng)(cheng)預(yu)付(fu)(fu)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)，這(zhe)是(shi)一種(zhong)以(yi)智(zhi)(zhi)能(neng)(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)表(biao)(biao)(biao)應(ying)用(yong)(yong)為起點和(he)(he)以(yi)全采集、全覆蓋用(yong)(yong)電(dian)(dian)(dian)(dian)(dian)(dian)信息采集系(xi)(xi)統(tong)為基礎(chu)的新型電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)預(yu)售模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)，該(gai)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)改(gai)變了傳統(tong)電(dian)(dian)(dian)(dian)(dian)(dian)網(wang)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)中“先使用(yong)(yong)后(hou)付(fu)(fu)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)"的收(shou)(shou)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)，采用(yong)(yong)遠(yuan)(yuan)(yuan)程(cheng)(cheng)采集系(xi)(xi)統(tong)結合智(zhi)(zhi)能(neng)(neng)(neng)表(biao)(biao)(biao)的方式(shi)(shi)實(shi)現了智(zhi)(zhi)能(neng)(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)(neng)表(biao)(biao)(biao)遠(yuan)(yuan)(yuan)程(cheng)(cheng)控(kong)(kong)制，并拓(tuo)寬了智(zhi)(zhi)能(neng)(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)(neng)表(biao)(biao)(biao)的費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)功能(neng)(neng)(neng)，在(zai)這(zhe)種(zhong)集抄(chao)(chao)集收(shou)(shou)的費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)管理模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)中，不再需(xu)要(yao)(yao)人工完成(cheng)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)催收(shou)(shou)、欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)停(ting)(ting)電(dian)(dian)(dian)(dian)(dian)(dian)、交費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)復(fu)電(dian)(dian)(dian)(dian)(dian)(dian)等工作(zuo)，只(zhi)需(xu)借(jie)助于(yu)智(zhi)(zhi)能(neng)(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)表(biao)(biao)(biao)聯合遠(yuan)(yuan)(yuan)程(cheng)(cheng)采集系(xi)(xi)統(tong)組成(cheng)的遠(yuan)(yuan)(yuan)程(cheng)(cheng)智(zhi)(zhi)能(neng)(neng)(neng)控(kong)(kong)制系(xi)(xi)統(tong)便能(neng)(neng)(neng)完成(cheng)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)催繳(jiao)，且該(gai)系(xi)(xi)統(tong)還能(neng)(neng)(neng)利用(yong)(yong)智(zhi)(zhi)能(neng)(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)(neng)表(biao)(biao)(biao)遠(yuan)(yuan)(yuan)程(cheng)(cheng)完成(cheng)欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)停(ting)(ting)電(dian)(dian)(dian)(dian)(dian)(dian)、費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)電(dian)(dian)(dian)(dian)(dian)(dian)等操作(zuo)，這(zhe)種(zhong)實(shi)時(shi)化的費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)電(dian)(dian)(dian)(dian)(dian)(dian)工作(zuo)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)提高了費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)電(dian)(dian)(dian)(dian)(dian)(dian)的時(shi)效(xiao)性。從(cong)這(zhe)個定(ding)(ding)義可以(yi)看出，推(tui)廣(guang)(guang)和(he)(he)應(ying)用(yong)(yong)遠(yuan)(yuan)(yuan)程(cheng)(cheng)預(yu)付(fu)(fu)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)，能(neng)(neng)(neng)有效(xiao)幫助供(gong)(gong)電(dian)(dian)(dian)(dian)(dian)(dian)公司規避用(yong)(yong)戶(hu)(hu)欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)風(feng)險(xian)和(he)(he)減少企(qi)(qi)業(ye)(ye)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)(shou)成(cheng)本(ben)，同(tong)時(shi)還能(neng)(neng)(neng)提高其電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)(shou)質量和(he)(he)效(xiao)率(lv)，但是(shi)，遠(yuan)(yuan)(yuan)程(cheng)(cheng)預(yu)付(fu)(fu)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)本(ben)身是(shi)一種(zhong)建立在(zai)“集抄(chao)(chao)集收(shou)(shou)"管理模(mo)(mo)(mo)(mo)(mo)(mo)(mo)式(shi)(shi)之上的新型費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)業(ye)(ye)務，改(gai)變了大多(duo)數人們常規的繳(jiao)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)觀，因(yin)此(ci)，在(zai)實(shi)際推(tui)廣(guang)(guang)和(he)(he)應(ying)用(yong)(yong)過(guo)程(cheng)(cheng)中也遇到了一定(ding)(ding)的問題(ti)，這(zhe)就需(xu)要(yao)(yao)各供(gong)(gong)電(dian)(dian)(dian)(dian)(dian)(dian)公司積極探(tan)索提升(sheng)遠(yuan)(yuan)(yuan)程(cheng)(cheng)預(yu)付(fu)(fu)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)(guang)與應(ying)用(yong)(yong)效(xiao)果的策(ce)略。

二、提升供電公司遠(yuan)程(cheng)預付費控推廣與應用效果的(de)策(ce)略

1.提升供電公司(si)遠程預付(fu)費控推廣效(xiao)果的策略

1.1全(quan)面做好(hao)遠程預付費控推(tui)廣業務培訓(xun)工作(zuo)

遠程(cheng)(cheng)預(yu)付(fu)費(fei)控推(tui)(tui)廣業務(wu)(wu)能(neng)否順利開(kai)展與(yu)推(tui)(tui)廣業務(wu)(wu)人員的專業知(zhi)識(shi)、業務(wu)(wu)水平、溝通能(neng)力及綜合(he)素(su)質(zhi)均有(you)密切(qie)的關(guan)(guan)聯，因此，就需要(yao)各供電公司(si)建立完(wan)善(shan)的遠程(cheng)(cheng)預(yu)付(fu)費(fei)控推(tui)(tui)廣組(zu)織架構，在費(fei)控推(tui)(tui)廣組(zu)織架構，應由營銷(xiao)部(bu)管理人員統(tong)籌協調，對(dui)該部(bu)門銷(xiao)售推(tui)(tui)廣人員及客服中(zhong)(zhong)心、客服分中(zhong)(zhong)心工作人員進行(xing)(xing)遠程(cheng)(cheng)預(yu)付(fu)費(fei)控推(tui)(tui)廣相(xiang)關(guan)(guan)知(zhi)識(shi)和(he)技(ji)能(neng)培(pei)訓，以(yi)促進這些(xie)業務(wu)(wu)人員均能(neng)了解和(he)掌握遠程(cheng)(cheng)預(yu)付(fu)費(fei)控相(xiang)關(guan)(guan)知(zhi)識(shi)、技(ji)術和(he)費(fei)控過程(cheng)(cheng)中(zhong)(zhong)的相(xiang)關(guan)(guan)注(zhu)意事(shi)項(xiang)等，這樣不僅能(neng)促進其順利的開(kai)展遠程(cheng)(cheng)預(yu)付(fu)費(fei)控推(tui)(tui)廣業務(wu)(wu)，同時還能(neng)促進其對(dui)業務(wu)(wu)推(tui)(tui)廣中(zhong)(zhong)出現的相(xiang)關(guan)(guan)應急(ji)問題進行(xing)(xing)妥善(shan)地處理。

1.2合理選擇推廣對象(xiang)和把握(wo)可控客戶

在遠程(cheng)預(yu)付費(fei)(fei)控(kong)推(tui)廣(guang)初期，合理選(xuan)(xuan)擇(ze)(ze)推(tui)廣(guang)對(dui)象(xiang)是促進遠程(cheng)預(yu)付費(fei)(fei)控(kong)推(tui)廣(guang)業(ye)(ye)務順利開展的(de)(de)(de)基礎條(tiao)件，因(yin)(yin)此，營銷(xiao)部管理人(ren)員還需要引導業(ye)(ye)務人(ren)員合理選(xuan)(xuan)擇(ze)(ze)推(tui)廣(guang)對(dui)象(xiang)，綜合考慮，筆(bi)者(zhe)認為遠程(cheng)預(yu)付費(fei)(fei)控(kong)推(tui)廣(guang)對(dui)象(xiang)應在以(yi)下(xia)6類用(yong)(yong)(yong)戶(hu)(hu)(hu)中(zhong)選(xuan)(xuan)擇(ze)(ze)：（1）新(xin)裝低(di)壓用(yong)(yong)(yong)戶(hu)(hu)(hu)；（2）實際用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)(dian)主(zhu)體和申請用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)(dian)主(zhu)體不(bu)一(yi)致(zhi)用(yong)(yong)(yong)戶(hu)(hu)(hu)，如(ru)臨時用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)(dian)或(huo)租賃用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)(dian)用(yong)(yong)(yong)戶(hu)(hu)(hu)；（3）政府關停(ting)整治(zhi)等(deng)企業(ye)(ye)用(yong)(yong)(yong)戶(hu)(hu)(hu)及高耗能等(deng)電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)回(hui)收高風險(xian)的(de)(de)(de)用(yong)(yong)(yong)戶(hu)(hu)(hu)；（4）欠(qian)費(fei)(fei)后(hou)采(cai)(cai)取停(ting)電(dian)(dian)(dian)(dian)(dian)措施(shi)的(de)(de)(de)低(di)壓非居用(yong)(yong)(yong)戶(hu)(hu)(hu)；（5）當(dang)年出現兩次及以(yi)上(shang)無正當(dang)理由拖欠(qian)電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)的(de)(de)(de)用(yong)(yong)(yong)戶(hu)(hu)(hu)；（6）存在嚴重違約用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)(dian)行為或(huo)被(bei)查實有竊電(dian)(dian)(dian)(dian)(dian)行為的(de)(de)(de)用(yong)(yong)(yong)戶(hu)(hu)(hu)。這些(xie)用(yong)(yong)(yong)戶(hu)(hu)(hu)都是電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)回(hui)收高風險(xian)客戶(hu)(hu)(hu)群體，采(cai)(cai)用(yong)(yong)(yong)傳統費(fei)(fei)控(kong)模式(shi)(shi)將會增加供電(dian)(dian)(dian)(dian)(dian)公司(si)的(de)(de)(de)電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)回(hui)收風險(xian)，因(yin)(yin)此，就需要供電(dian)(dian)(dian)(dian)(dian)公司(si)轉變業(ye)(ye)務思路(lu)，將這些(xie)風險(xian)用(yong)(yong)(yong)戶(hu)(hu)(hu)轉變為遠程(cheng)預(yu)付費(fei)(fei)控(kong)推(tui)廣(guang)業(ye)(ye)務的(de)(de)(de)潛在客戶(hu)(hu)(hu)對(dui)象(xiang)。明確推(tui)廣(guang)用(yong)(yong)(yong)戶(hu)(hu)(hu)范圍后(hou)，業(ye)(ye)務人(ren)員還需對(dui)其(qi)中(zhong)一(yi)些(xie)重點(dian)的(de)(de)(de)可(ke)控(kong)客戶(hu)(hu)(hu)進行把握，如(ru)對(dui)新(xin)裝低(di)壓用(yong)(yong)(yong)戶(hu)(hu)(hu)，可(ke)設計(ji)一(yi)些(xie)操作(zuo)簡單(dan)、易(yi)于理解(jie)(jie)的(de)(de)(de)宣傳手冊向(xiang)其(qi)宣傳遠程(cheng)預(yu)付費(fei)(fei)控(kong)模式(shi)(shi)的(de)(de)(de)概(gai)念、優勢等(deng)，以(yi)促進其(qi)輕松(song)理解(jie)(jie)并接受該種(zhong)費(fei)(fei)控(kong)模式(shi)(shi)。

1.3積極拓寬遠程(cheng)預付費控(kong)宣傳渠(qu)道(dao)

為(wei)全面推(tui)(tui)廣(guang)(guang)(guang)遠程預付(fu)(fu)費控(kong)(kong)(kong)模式(shi)，業(ye)務(wu)(wu)人員除了(le)要加大(da)該種(zhong)費控(kong)(kong)(kong)模式(shi)的宣(xuan)傳(chuan)(chuan)力(li)度，同時(shi)(shi)還(huan)需(xu)積(ji)極(ji)拓寬(kuan)宣(xuan)傳(chuan)(chuan)渠道，如在傳(chuan)(chuan)統費控(kong)(kong)(kong)模式(shi)推(tui)(tui)廣(guang)(guang)(guang)過(guo)程中(zhong)，多是(shi)客戶(hu)辦理(li)業(ye)務(wu)(wu)時(shi)(shi)進(jin)行(xing)宣(xuan)傳(chuan)(chuan)推(tui)(tui)廣(guang)(guang)(guang)或(huo)是(shi)客戶(hu)經(jing)理(li)上門走訪進(jin)行(xing)宣(xuan)傳(chuan)(chuan)推(tui)(tui)廣(guang)(guang)(guang)，這(zhe)(zhe)種(zhong)宣(xuan)傳(chuan)(chuan)渠道均較為(wei)局限，因(yin)此，需(xu)要客戶(hu)經(jing)理(li)積(ji)極(ji)利(li)用(yong)現代化信息技術拓寬(kuan)拓寬(kuan)遠程預付(fu)(fu)費控(kong)(kong)(kong)宣(xuan)傳(chuan)(chuan)渠道，如借(jie)助于(yu)電(dian)視、廣(guang)(guang)(guang)播和(he)網絡(luo)等向社會大(da)眾(zhong)宣(xuan)傳(chuan)(chuan)預付(fu)(fu)費控(kong)(kong)(kong)業(ye)務(wu)(wu)的優(you)勢，這(zhe)(zhe)樣可促進(jin)更(geng)多用(yong)戶(hu)認識到預付(fu)(fu)費控(kong)(kong)(kong)業(ye)務(wu)(wu)的優(you)勢和(he)便利(li)性，從而能(neng)積(ji)極(ji)參與到預付(fu)(fu)費控(kong)(kong)(kong)業(ye)務(wu)(wu)中(zhong)。

1.4控制遠(yuan)程(cheng)預付費控業(ye)擴源頭

為促進遠程(cheng)預(yu)(yu)付(fu)費(fei)(fei)(fei)控(kong)(kong)業(ye)(ye)務(wu)得(de)到推(tui)廣(guang)，業(ye)(ye)務(wu)人員還需(xu)從業(ye)(ye)擴報裝開始控(kong)(kong)制費(fei)(fei)(fei)控(kong)(kong)推(tui)廣(guang)工作(zuo)，如耐心(xin)指導新裝、更名(ming)、過(guo)戶、增容(rong)、減容(rong)、減容(rong)恢復、更改發票名(ming)稱等客戶簽訂《遠程(cheng)預(yu)(yu)付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)電(dian)費(fei)(fei)(fei)結算協議》及《供(gong)電(dian)用(yong)電(dian)合同》。在辦理(li)這(zhe)些業(ye)(ye)務(wu)的(de)過(guo)程(cheng)中，不少新裝客戶對遠程(cheng)預(yu)(yu)付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)業(ye)(ye)務(wu)特(te)點了解并不充足，因此，就(jiu)需(xu)要業(ye)(ye)務(wu)人員在現場給其(qi)宣傳或演示遠程(cheng)預(yu)(yu)付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)模(mo)式(shi)的(de)優勢，以促進客戶能(neng)了解遠程(cheng)預(yu)(yu)付(fu)費(fei)(fei)(fei)費(fei)(fei)(fei)控(kong)(kong)模(mo)式(shi)是一(yi)種(zhong)智(zhi)能(neng)用(yong)電(dian)新業(ye)(ye)務(wu)，并感知該種(zhong)新用(yong)電(dian)業(ye)(ye)務(wu)的(de)方便(bian)性和快捷性，從而能(neng)逐步接受這(zhe)種(zhong)用(yong)電(dian)模(mo)式(shi)。

2提升供(gong)電公司遠程(cheng)預(yu)付(fu)費(fei)控應用(yong)效果的策略

2.1全(quan)面優(you)化遠程預付費控系統控制

為促(cu)進(jin)(jin)人們更(geng)好(hao)的(de)接(jie)受和應用(yong)供(gong)電(dian)公司遠(yuan)程(cheng)預(yu)付業務，就(jiu)需要供(gong)電(dian)公司優(you)化(hua)遠(yuan)程(cheng)預(yu)付費(fei)(fei)控(kong)(kong)(kong)(kong)系統(tong)控(kong)(kong)(kong)(kong)制(zhi)，首先，要對遠(yuan)程(cheng)采集系統(tong)的(de)遠(yuan)程(cheng)控(kong)(kong)(kong)(kong)制(zhi)命令(ling)進(jin)(jin)行優(you)化(hua)，如在(zai)遠(yuan)程(cheng)費(fei)(fei)控(kong)(kong)(kong)(kong)中增設狀態字(zi)，這樣(yang)不僅能(neng)促(cu)進(jin)(jin)智能(neng)電(dian)表(biao)遠(yuan)程(cheng)費(fei)(fei)控(kong)(kong)(kong)(kong)自動化(hua)抄表(biao)、核收電(dian)費(fei)(fei)等功能(neng)得到充分的(de)發(fa)揮，同時還(huan)能(neng)促(cu)進(jin)(jin)遠(yuan)程(cheng)費(fei)(fei)控(kong)(kong)(kong)(kong)的(de)智能(neng)化(hua)控(kong)(kong)(kong)(kong)制(zhi)水平(ping)進(jin)(jin)一步提高，其(qi)次，還(huan)需合(he)理優(you)化(hua)合(he)閘(zha)命令(ling)，通(tong)過(guo)優(you)化(hua)這一命令(ling)，不僅能(neng)充分發(fa)揮智能(neng)電(dian)表(biao)遠(yuan)程(cheng)費(fei)(fei)控(kong)(kong)(kong)(kong)功能(neng)，還(huan)能(neng)促(cu)進(jin)(jin)合(he)閘(zha)時間縮短，若客(ke)戶(hu)在(zai)電(dian)費(fei)(fei)不足時及時繳納電(dian)費(fei)(fei)，便能(neng)實現瞬間合(he)閘(zha)，從而能(neng)實現快速復(fu)電(dian)，這是其(qi)他費(fei)(fei)控(kong)(kong)(kong)(kong)系統(tong)均(jun)無法達到的(de)優(you)勢。

2.2加(jia)強對(dui)遠程預付費(fei)控系統(tong)的監督和控制

為確保遠程(cheng)預付(fu)(fu)費(fei)(fei)控(kong)(kong)系(xi)統安全穩定(ding)的運(yun)行(xing)，供(gong)電(dian)(dian)公司還需建(jian)立完善的管理體(ti)系(xi)，并(bing)設(she)置專門的管理人員對(dui)預付(fu)(fu)費(fei)(fei)控(kong)(kong)業務運(yun)行(xing)中的各個環(huan)節進行(xing)監督(du)(du)、管理和控(kong)(kong)制，尤其要做好客(ke)戶(hu)預付(fu)(fu)費(fei)(fei)變化及計量設(she)備(bei)運(yun)行(xing)狀(zhuang)態等(deng)的監督(du)(du)與控(kong)(kong)制，確保電(dian)(dian)費(fei)(fei)計量設(she)備(bei)平穩、安全的運(yun)行(xing)，若計量設(she)備(bei)顯示客(ke)戶(hu)電(dian)(dian)費(fei)(fei)余額不(bu)足，遠程(cheng)預付(fu)(fu)費(fei)(fei)控(kong)(kong)系(xi)統能主動(dong)向其發送繳(jiao)費(fei)(fei)通(tong)知，促進能及時(shi)繳(jiao)納(na)電(dian)(dian)費(fei)(fei)。

2.3合理協調遠程(cheng)預付費控與優質服務的(de)關系

合理(li)協調遠程(cheng)(cheng)預(yu)付(fu)費(fei)控(kong)與(yu)優質服務的(de)(de)關系才(cai)能促進更多(duo)用戶(hu)(hu)接受(shou)這一(yi)新(xin)型用電(dian)模式，并產(chan)生良(liang)好(hao)的(de)(de)用電(dian)體驗，從而更好(hao)地(di)幫助供電(dian)公司回收電(dian)費(fei)，因此(ci)，在推廣遠程(cheng)(cheng)預(yu)付(fu)費(fei)控(kong)和(he)引導客(ke)戶(hu)(hu)應(ying)用遠程(cheng)(cheng)預(yu)付(fu)業務的(de)(de)過程(cheng)(cheng)中，供電(dian)公司還(huan)需不斷優化和(he)改進費(fei)控(kong)服務方式、流程(cheng)(cheng)，不斷提高客(ke)戶(hu)(hu)對遠程(cheng)(cheng)預(yu)付(fu)費(fei)控(kong)服務的(de)(de)滿意度(du)，才(cai)能促進更多(duo)客(ke)戶(hu)(hu)接受(shou)和(he)應(ying)用遠程(cheng)(cheng)預(yu)付(fu)繳費(fei)，從而提高供電(dian)公司的(de)(de)費(fei)控(kong)質量。

三(san)、安(an)科瑞Acrelcloud-3200預付費水電云平臺(tai)

1.概述

AcrelCloud-3200預(yu)付(fu)(fu)費(fei)水(shui)(shui)電(dian)(dian)(dian)云平臺是安科瑞公司(si)研制的(de)(de)與DDSY-1352單相電(dian)(dian)(dian)子式(shi)預(yu)付(fu)(fu)費(fei)電(dian)(dian)(dian)能(neng)表(biao)及(ji)DTSY-1352三相電(dian)(dian)(dian)子式(shi)預(yu)付(fu)(fu)費(fei)電(dian)(dian)(dian)能(neng)表(biao)配套(tao)的(de)(de)售電(dian)(dian)(dian)管理(li)系統。另外(wai)可以選配遠(yuan)傳閥控水(shui)(shui)表(biao)組成(cheng)水(shui)(shui)電(dian)(dian)(dian)一體(ti)預(yu)付(fu)(fu)費(fei)系統，達到先交費(fei)后(hou)用(yong)水(shui)(shui)的(de)(de)目的(de)(de)，剩余水(shui)(shui)量用(yong)完(wan)自動關(guan)閥。主要(yao)完(wan)成(cheng)電(dian)(dian)(dian)能(neng)表(biao)/水(shui)(shui)表(biao)參數設置，商戶售電(dian)(dian)(dian)/售水(shui)(shui)管理(li)及(ji)能(neng)耗管理(li)工作(zuo)，操作(zuo)簡便，實現(xian)物(wu)業公司(si)遠(yuan)程實時操作(zuo)實時監控，具(ju)有(you)良好的(de)(de)人機界面，能(neng)夠(gou)有(you)效的(de)(de)統計(ji)和管理(li)數據。安裝(zhuang)方便，是用(yong)電(dian)(dian)(dian)管理(li)部門、商業廣場和物(wu)業小區，提高用(yong)電(dian)(dian)(dian)用(yong)水(shui)(shui)管理(li)水(shui)(shui)平，解(jie)決(jue)收(shou)費(fei)難問(wen)題的(de)(de)理(li)想產品。

2.應用場所

本平(ping)臺適(shi)用于(yu)公寓(yu)出(chu)租戶(hu)、商業廣場(chang)、公寓(yu)酒店、物業小(xiao)區、寫字樓、物流倉儲、高(gao)校、連(lian)鎖超市、智慧(hui)園區、農(nong)貿市場(chang)等場(chang)所。

3.系統結構

4.系統功能

4.1房間監控

清(qing)晰簡潔的展示所(suo)有(you)房(fang)間(jian)狀(zhuang)態信(xin)息，所(suo)屬(shu)樓棟樓層，在線失連情況(kuang)，費用狀(zhuang)態等，進入房(fang)間(jian)詳情可對(dui)房(fang)間(jian)當前實時信(xin)息進行(xing)查看，并可了解當天用電(dian)(dian)量和使用金(jin)額情況(kuang)，可對(dui)房(fang)間(jian)內的電(dian)(dian)表進行(xing)各種遠程控制操作(zuo)，比如(ru)開戶(hu)、電(dian)(dian)價設(she)置，售電(dian)(dian)、退(tui)電(dian)(dian)、報警金(jin)額設(she)置、分合閘操作(zuo)等等。

4.2電戶開表

系(xi)統(tong)針對商鋪開戶不僅支(zhi)持(chi)一(yi)戶一(yi)表，也支(zhi)持(chi)一(yi)戶掛(gua)多表的需要;支(zhi)持(chi)自(zi)定(ding)義(yi)電(dian)價方(fang)案，單一(yi)電(dian)價、尖峰平(ping)谷電(dian)價、階梯(ti)電(dian)價等:支(zhi)持(chi)預先設(she)置(zhi)開戶信(xin)息后期一(yi)鍵開戶;支(zhi)持(chi)設(she)置(zhi)電(dian)表合(he)額(e)(e)告警(jing)默認三(san)級告警(jing)，告警(jing)金(jin)額(e)(e)和次也可以(yi)自(zi)定(ding)義(yi)，推(tui)(tui)送(song)方(fang)式支(zhi)持(chi)手機短信(xin)，APP推(tui)(tui)送(song)，郵(you)件(jian)、語音(yin)外呼(hu)、公眾號推(tui)(tui)送(song)等。

4.3充電繳費

可以(yi)對已開戶的(de)電(dian)表(biao)進行遠(yuan)程充值(zhi)，電(dian)費(fei)實時下發到電(dian)表(biao)。電(dian)表(biao)會根(gen)據(ju)電(dian)度走(zou)字(zi)實時扣除電(dian)費(fei)同時系統(tong)也支持(chi)早臺計費(fei)，金額下發到系統(tong)賬戶，到賬快速穩定。

4.4財務管理

訂單總覽，包含系統(tong)里所(suo)有水(shui)電充(chong)值退費(fei)(fei)記(ji)錄(lu)，以及物業(ye)費(fei)(fei)扣費(fei)(fei)流水(shui)記(ji)錄(lu)。收入(ru)(ru)概況(kuang)，可以從(cong)日，月(yue)，年，時間跨度等不(bu)同維度統(tong)計水(shui)電費(fei)(fei)收入(ru)(ru)情況(kuang)，收入(ru)(ru)組成。

4.5報表

系統還提供了多個(ge)報(bao)表以供查詢。用電(dian)綜合(he)報(bao)表，幫助財務統計每(mei)個(ge)月商鋪總用電(dian)量，尖峰平谷用電(dian)量以及電(dian)費，能耗同比分析，可以比較(jiao)每(mei)個(ge)月份(fen)與去年同期相比的用能差距。能耗日月年報(bao)表，按日，月，年三個(ge)不同維度查詢電(dian)表每(mei)個(ge)階段的用能情

4.6批量操作

為(wei)了方便用戶對大(da)量儀表進(jin)行管理和設置，可以在系統中新建批(pi)量操作(zuo)任務，比如(ru)設置電(dian)價(jia)、電(dian)表控制、儀表設置、充值(zhi)等(deng)，批(pi)量任務可以立即執行，也可以定時執行。

4.7自定(ding)義收費方案

為(wei)了靈活應對用戶多種多樣(yang)的收(shou)(shou)費(fei)(fei)(fei)方案(an)，比(bi)如物業(ye)費(fei)(fei)(fei)，房(fang)租，服務(wu)費(fei)(fei)(fei)等，系統支持用戶自定(ding)義收(shou)(shou)費(fei)(fei)(fei)項目。收(shou)(shou)費(fei)(fei)(fei)方式可設置直接從賬戶扣除或者生成催繳賬單，可設置周期性收(shou)(shou)費(fei)(fei)(fei)或者一次(ci)性收(shou)(shou)費(fei)(fei)(fei)，可以按固定(ding)金額收(shou)(shou)費(fei)(fei)(fei)或者按房(fang)間面積換(huan)算等等。

4.8公共區域用電分攤

某(mou)塊表(biao)為主表(biao)，然后分配關聯子(zi)表(biao)，系(xi)統每個(ge)月自動將主表(biao)的(de)用(yong)電按比例(li)換算成電費(fei)(fei)從子(zi)表(biao)中扣除，這(zhe)樣可(ke)以剩余人(ren)工統計的(de)麻煩。公攤(tan)方(fang)式(shi)多(duo)樣，可(ke)以根據比例(li)公攤(tan)，按房間面積公攤(tan)，按用(yong)量公排，收費(fei)(fei)方(fang)式(shi)有直(zhi)接扣費(fei)(fei)或者生(sheng)成維(wei)費(fei)(fei)賬單(dan)。

4.9后付費模式

按日期(qi)生(sheng)成后(hou)付費用戶周期(qi)用電費用，對數據進行(xing)確認(ren)后(hou)生(sheng)成繳費賬單方便追蹤客(ke)戶繳費情況可導(dao)出繳費賬單以及欠費賬單通知(zhi)客(ke)戶。

4.10公眾號在線支付

 用戶可以在微(wei)信(xin)小程序或者(zhe)微(wei)信(xin)公眾號自助查詢電表使用情(qing)況以及繳費。

5.系統硬件配置

四、結語

大力推廣(guang)遠(yuan)程預付費控(kong)模式，促進(jin)更多用客(ke)戶應用該(gai)種模式，不僅能(neng)有效提高供電公司費控(kong)工作(zuo)質量(liang)和效率，同時還能(neng)大限度(du)地(di)規避用戶欠費風險，從而促進(jin)供電公司獲得(de)穩定、安全(quan)的發展，因此，各供電公司均需積極應用遠(yuan)程預付費控(kong)模式，更好地(di)促進(jin)自身獲得(de)良(liang)好的發展。

參考文獻

[1]徐霞.供(gong)電公司用電檢(jian)查管理(li)系統的設計與實現[D].成都：電子科技大學，2019.

[2]吳蓉，陸欣(xin)雨，經秋清(qing).基(ji)于供電公司費控推廣與(yu)應用分析(xi).

[3]安科瑞(rui)企業微電網(wang)設計與應用手冊(ce)2019.11版(ban)